FREQUENTLY ASKED QUESTIONS

Get the answers you have been wondering about

Frequently Asked Questions

Whether you’re new to Romanelli Designs, or making your first piece of custom jewellery, you may have a few questions before you get started.
Here are a few questions that we are often asked about:
Have a question you don’t see here? Get in touch with us.

Romanelli Designs is a family business, created and founded by Cosmo and Maria Romanelli. Descendant of a proudly Italian family, we want our customers to feel like they can come and sit at our table and become a part of “La nostra famiglia”, Our Family. With this in mind, we want to create a structure where our clients become personally involved in the jewellery-making process and experience this industry first hand. Our team of like-minded professionals were specially selected to embrace this vision. With your imagination and our skill set, we sculpt the items of jewellery that you have dreamed of but could never find in any retail stores. Our family of skilled experts are dedicated to your custom jewellery design and we will guarantee the best personal jewellery design and manufacturing experience.

Meet The Team
Unlike other jewellers and jewellery stores, each piece of jewellery we produce starts off as a brand new idea. Because of this, it is difficult to know how much a jewellery item is going to cost without knowing a bit more about the idea you have in mind.

The easiest way to get an estimate on your piece is to start an obligation-free consultation with us. With just a bit of information, we can usually provide you with an estimate very quickly. Once we have your final design approval, we can offer you a proposal with an exact price.

Although our jewellery is custom designed and crafted to exceptionally high standards, we do not have the expensive shop front overheads and franchise costs associated with popular retail brands.

We are able to produce heirloom-quality jewellery at prices below off-the-shelf pieces. If you are purchasing a piece of jewellery that will last for generations, like engagement rings or wedding bands, then we offer you the opportunity to make jewellery for less than something that has been mass-produced.

Before we produce 3D previews of your piece, we require a deposit – the deposit goes toward the final cost of producing your piece. Should you decide not to proceed with production of your design, the deposit is partially refundable minus a small amount we retain to cover our designer’s time.

In some cases, we may produce hand-drawn sketches of your piece to help us firm up the details of the design before we proceed. There is no payment or deposit required for sketch work.

Our projects generally take about 10 to 15 working days after we have received your final 3D design approval. This includes the entire manufacturing process. If you need a piece completed by a certain date, let us know up front, and we’ll do our best to accommodate your request. We pride ourselves on our quality craftsmanship which requires sufficient time to produce customised pieces.

Our Head Office is based in Rosebank, Johannesburg. Please contact us for consultations and we will allocate your nearest Sales Consultant to you. We service the whole of South Africa as well as any International sales.

Currently, we ship to 50+ countries worldwide. There are a handful of countries we don’t ship to, either due to restrictions from our shipping providers or customs regulations at the shipping destination. To see if your country qualifies, start a consultation and ask us!

We pack all our pieces in branded black velvet jewellery boxes. An outer “gift” box is included to protect the jewellery box.

Sneaky fiancés-to-be have been known to wrap a short length of rope around their unsuspecting (and sleeping) girlfriend’s fingers. Mark the spot where the rope meets and bring this along to your consultation. Others have been able to ‘borrow’ a well-fitting ring from her jewellery box and brought that as an accurate example; we have ring sizers at our consultation offices that help us to determine the correct size. We are able to resize your ring one size up or down, should you realise that your ring isn’t the right size after-all.

Colour also plays a vital role in the value of a diamond, and even the slightest tints can make the difference. Generally speaking, the more colourless the diamond is, the more value it will have per carat. They come in a range of colours, with light-yellow and brown being the most common. But it’s those that have little-to-no colour at all that are the most coveted. To grade the colour level of stones accurately, jewellers generally compare them to masterstones, which are diamonds which have been colour graded under controlled conditions.

Why is the clarity and cut of a diamond important?

Natural imperfections are a part of many diamonds, these blemishes often come in the form of internal features and surface irregularities called blemishes and inclusions respectively. It is the absence of these irregularities that give a diamond its clarity; and the more clarity a diamond has, the higher its value will be. The cut of a diamond has a direct effect on how it interacts with lights, making it more or less refractive. Because of this, a diamond with better proportions and a good polish make it interact more favourably with light, and can thus be taken as a mark of good craftsmanship. And so the better the cut, the more it works with light, the more valuable the diamond.

Looking for custom designed jewellery?

To find out more about having custom made, or custom designed jewellery crafted specifically for you, contact Romanelli Designs today!

Upload your own design

Don’t have a design or picture?
Have a look at our Design Gallery of previous designs or Submit an Enquiry and one of our consultants and designers will assist you.

Design with us